Shipping and returns

Shipment duration

Once you have ordered, your package will be shipped within 2 working days. When the order is shipped you will receive a confirmation email that the order is on its way. Please check your spam or trash filter in your email box when you don't receive an email from us!

After this confirmation- shipment-email, the estimated arrival time will be the following:

  • Netherlands: Within 48 hours
  • Outside the Netherlands but within Europe: 3-5 working days
  • Outside Europe: 5-10 working days

Shipment returns

Unknown Army is committed to helping you to deliver perfect products. Are you not satisfied with all, or part of your order, you can return these articles, using the return sticker on your invoice, within 8 working days after receipt of the order, for any reason, without any obligation, except for the cost of return.

Returning the product is possible within 8 days after receipt of the order. You can return the goods to:

Unknown Army
P.O. Box 135
1130 AC Volendam

You pay the costs for returning (unstamped shipments are refused).

Products can only be exchanged in undamaged condition, shirts must not be washed or worn ( fitting the shirt is allowed of course).

Before a product will be shipped, it will be thoroughly checked on production errors. Do you nevertheless receive a product with a manufacturing defect, then this, of course, will be replaced free of charge? Shipping costs incurred are fully refunded upon receipt of the product.

If you have any questions regarding shipping and returns, please feel free to contact us at sales@unknownarmy.com

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